Welcome to Wanderlust Videos' FAQ SECTION
To help you navigate the world of wedding post-production and ensure you have all the information you need, we've created this FAQ section.
Our goal is simple: to provide you with clear, informative answers to the questions you may have about our wedding video editing services. We want to make your experience with Wanderlust Videos as seamless and enjoyable as possible, right from your initial inquiry to the moment you receive your edited wedding video.
Thank you for choosing Wanderlust Videos as your wedding video editing studio. We look forward to being a part of your wedding journey.
► What services do you offer at Wanderlust Videos?
At Wanderlust Videos, we offer a wide range of wedding post-production services to help you capture and relive the magic of weddings. Our services include:
Editing Services: At Wanderlust Videos, our primary focus is on crafting wedding video through our specialized process. Our offerings encompass both cinematic, documentary edits, and footage culling.
Color Correction and Color Grading: Our team of professionals excels in the art of color grading, enhancing the visual appeal of your video. We ensure that your video not only looks stunning but also aligns seamlessly with the overall theme and ambiance of your wedding.
Sound Design: Audio quality is of paramount importance to us. We meticulously refine the audio components of your video, ensuring that vows, speeches, and music are rendered with crystal-clear clarity, evoking all the emotions experienced on the day.
Creative Effects: We bring creative effects into play to infuse a touch of artistry into your wedding video, elevating it to a whole new level of visual storytelling.
Customization: Recognizing the uniqueness of every wedding, we offer a high degree of customization. Be it a specific choice of music, style preferences, or thematic elements, we collaborate closely with you to actualize your vision.
At Wanderlust Videos, our goal is to create wedding videos that transport you back to the joy and beauty of your client’s special day.
► How many years of experience do you have?
We are proud to have 9 years of experience in the wedding post-production industry. Over this time, we have honed our skills, perfected our craft, and had the privilege of being part of countless couples' beautiful wedding journeys. Our extensive experience allows us to provide you with the highest level of expertise and creativity when it comes to crafting your wedding video.
► How many people does the Wanderlust Videos team have?
The Wanderlust Videos team is composed of over 100 dedicated professionals who work collaboratively to ensure every aspect of your wedding video production is handled with expertise and care.
Our team is structured into specialized departments, including :
Project management team
Quality control team
All working together seamlessly to deliver exceptional wedding videos that capture the essence of your special day. With our extensive and talented team, we are well-equipped to provide you with top-tier service and creativity throughout the post-production process.
► What is your editing process like?
Our editing process at Wanderlust Videos is a carefully crafted journey designed to transform your raw wedding footage into a cinematic masterpiece that tells your unique love story. Here's an overview of our editing process:
Project Brief: It all begins with our comprehensive Project Brief form, which every client needs to fill out before the start of the editing process of each project with all the relevant information of each wedding.
Project-Editor Matching Process: We start by carefully matching your project with the most suitable editor on our team. This personalized approach ensures that your wedding video is edited by someone who understands your style and vision.
Footage and Assets Review: After matching, we conduct a comprehensive review of all the raw footage and assets captured. This step helps us gain a deep understanding of your event and the moments that matter most.
Editing Stage: Once we've gathered all the necessary materials, our expert editor begins the creative process. They carefully select and arrange the most captivating moments, weaving them together into a beautiful narrative that tells your unique love story.
Quality Control: Quality is paramount to us. Our dedicated quality control team steps in to meticulously review the edited video, ensuring that it meets our rigorous standards for both technical and creative excellence.
Revision Process: Your feedback is invaluable to us. We encourage collaboration and invite you to share your thoughts on the initial edit. We make revisions based on your preferences to ensure your wedding video is perfect.
Final Delivery: Once all revisions are completed and you're completely satisfied with the result, we deliver your final wedding video to you conveniently online.
Our editing process combines creativity, technical expertise, and a commitment to excellence. It's designed to bring out the beauty and emotion of your wedding day, creating a timeless keepsake that you'll cherish for a lifetime. Your love story is unique, and our editing process ensures that it's told in the most memorable way possible.
► Do I always have the same project manager ?
While you may not always have the same project manager, rest assured that our entire team is well-equipped to ensure consistency and a seamless experience throughout your projects. Our team members possess extensive experience and maintain open lines of communication to guarantee that your preferences and vision are carried through every step of the way.
Our collaborative approach means that even if there is a change in your project manager, your project's continuity and quality standards remain a top priority. We are committed to delivering a personalized experience that meets your needs and ensures your videos are delivered punctually and with the utmost quality.
► Can you match my editing style?
Yes, we can absolutely match your editing style. We have a dedicated process in place where our project manager, quality control specialist, and editing team work closely together to ensure we carefully align with your unique style and vision.
Our dedicated Project brief form has a key role in the style matching process, please always make sure to fill the form as complete as possible. Your project manager will gather specific details about your preferences and desired style, and our editing team will execute the editing process accordingly. We understand that every couple has a distinct style, and we are committed to tailoring your wedding video to reflect exactly what you envision.
► Do you have a quality control team?
Yes, we certainly do. Our quality control team is composed of expert senior professionals with expertise in various aspects of video production. They play a pivotal role in ensuring the highest standards of quality throughout the editing process. They meticulously review every aspect of your video, both technically and creatively, to ensure it is nothing short of outstanding. Your wedding memories are precious, and our quality control team is dedicated to preserving them with the utmost care and attention to detail.
► What turnaround time can I expect?
Our turnaround time may vary depending on the time of the year and the demand for the three editing software options we offer. We always strive to provide timely service and keep you informed about our current turnaround times. Before placing an order for your project, you will have access to up-to-date information on our current turnaround time.
Our current turnaround time is 5 to 7 weeks for Premiere Pro projects, 10 to 12 weeks for FCPX projects and 9 to 11 weeks for Davinci Resolve projects.
Please note that the delivery date of the projects is for the First cut delivery, the final delivery date of each project will depend on the amount of revisions rounds that the project goes through.
► Which editing software do you currently use?
At Wanderlust Videos, we have a team of multiple expert editors who are proficient in using a variety of editing software, including Premiere Pro, Final Cut Pro, and Da Vinci Resolve, in order to offer you the flexibility to choose the software that aligns best with your preferences.
► My footage isn’t very good, can you fix it?
Absolutely! We have a knack for turning less-than-ideal footage into something truly magical.
► What video format do you accept?
We accept a wide range of video formats, including but not limited to:
If you have a specific format in mind or are unsure about compatibility, feel free to reach out to our team, and we'll be happy to assist you in ensuring your footage is in the right format for editing.
► How can I send the footage?
Sending your footage to us is easy. You have a couple of options:
Online Upload: You can upload all your footage to Dropbox or Google Drive. Simply share the link with us, and we'll securely access your files from there.
Physical Hard Drive: You can also send a hard drive containing your footage to our offices. Please ensure that the files are well-organized and backed up before sending them.
Wander tip: Always backup your files in an orderly fashion to ensure that your footage is preserved and easily accessible throughout the editing process and after.
► What is the music selection process?
The music selection process is flexible to cater to your preferences. You have two options:
Provide your own music: You can send over your own music selection, and we'll use it to create your wedding video. This ensures that the soundtrack is deeply personal and meaningful to you.
Leave it to us: You can leave your instructions and criteria for music selections, and our editing team will curate the perfect soundtrack for your video. We have access to a wide range of music through platforms like MusicBed and SoundStripe, ensuring that the music perfectly complements the mood and style of your video.
► Do you provide music licensing?
Absolutely! Once your project is approved and finalized, we will provide you with the necessary music licensing documentation along with the project files.
► Can you use my LUT?
Certainly! If you have a specific LUT that you'd like us to use for your films, you can send it to us, and we will incorporate it into the editing process.
DELIVERY AND TURNAROUND
► How does the revision process work?
After we've delivered the first cut of your videos, you have the option to either approve it or request changes. We've streamlined the process for requesting changes through an external service called Wipster. This platform allows you to leave all of your comments and feedback conveniently. Once we receive your input, our editing team will promptly begin working on the necessary corrections for your video or videos.
For your first project, you'll benefit from unlimited rounds of revisions to ensure that we match your editing style. Additionally, after this initial stage, we include two rounds of revisions with each project to fine-tune every detail and make sure your videos are exactly as you envision them.
► How long do revisions take?
The duration of revisions can vary depending on the extent of the changes requested. Typically, it takes between 7 and 10 days to deliver a revised video. We understand the importance of timely delivery, and we work diligently to make sure the revisions are completed efficiently without compromising on quality.
► How many rounds of revisions can I make?
For your first project with us, you'll have unlimited rounds of revisions. After the initial project, we include two rounds of revisions with each subsequent project at no additional cost.
If you find that you need more revisions beyond the initial two rounds, you can certainly request additional rounds of revisions. There is a nominal fee of $40 for each extra round of revisions.
It's worth noting that we have a dedicated process for what we refer to as "major changes." Major changes, such as requesting a soundtrack change during the second round of revisions, may involve additional fees. We're here to provide transparency and guidance, so if you have any questions or need more details about this process, please don't hesitate to contact our project manager.
► What do the project files include?
At Wanderlust Videos, when we refer to "project files," we mean a comprehensive package that ensures our clients have full access and control over their videos. This includes the final cuts of your wedding video, all the assets used in the project (such as music, graphics, and raw footage), and the specific project files from the software we used for editing.
This means that if you ever wish to reopen the project and make adjustments in the future, you'll have everything you need at your fingertips. We believe in transparency and giving our clients complete ownership of their memories.
► What if I want to change music after seeing the film?
We understand that music plays a vital role in setting the tone for your wedding film. If after viewing the initial edit you wish to change the music, you can do so during the first round of revisions at no extra cost. However, if you decide to request a song change after this initial round, there will be an additional fee of $30 to $50. This fee accounts for the significant alterations required in the editing process when changing the music. Please be aware that such modifications can extend the completion time of your video.
To ensure a smooth process and a film that aligns with your vision, we strongly recommend establishing clear music preferences before we begin the editing stage.
► Do you keep media after a project is wrapped?
Once a project is finalized, we retain the final cuts and the associated project files. However, the raw footage of each project is stored for 7 days after the approval.
As such, we highly recommend that you clients maintain an updated backup of all their footage for safekeeping. If you ever need access to the final cut of your wedding video in the future, you can always reach out to us, and we'll be happy to provide you with the link. It's our commitment to ensure you always have access to those cherished moments, while also emphasizing the importance of personal backups.
► What is your customer care policy?
At Wanderlust Videos, our guiding principle is to prioritize the needs of our clients above all else. Every situation, concern, or request that arises is addressed with diligence and a sense of urgency. We are committed to ensuring that your experience with us is seamless, satisfying, and exceeds your expectations. Your satisfaction drives our mission, and we are here to serve you every step of the way.
While we may face limitations in providing the desired solution if the editing process is already underway, we pledge to do everything within our means to meet our clients' expectations and resolve any concerns.
BOOKING AND RESERVATIONS
► How can I book your services for my wedding projects?
Booking with Wanderlust Videos is a breeze. You can initiate a project directly through our user-friendly digital platform.
While the platform is designed to make the process straightforward, we understand that some clients may have unique requirements or seek a more customized solution. If that's the case, please don't hesitate to reach out to your designated project manager or our dedicated customer experience team. We are always eager to explore new and personalized ways to collaborate with our clients. Feel free to book a call at a time that suits you best.
► Can I book more than one project at once?
Absolutely! At Wanderlust Videos, we offer a pre booking feature allowing you to book multiple projects simultaneously. Whether you're looking to address a backlog or plan for upcoming weddings, we can pre-assign all your projects and provide fixed turnaround times for each one. By planning ahead with us, you not only streamline the process but also enjoy the benefits of structured timelines and efficient delivery. We're dedicated to accommodating your needs and ensuring each project gets the attention it deserves.
► Do you have a “bulk purchases” system?
Yes, at Wanderlust Videos, we recognize the value of bulk orders and are pleased to offer exclusive benefits for such commitments. By requesting more than 5 projects at a time, you can unlock access to special discounts and promotions. It's our way of showing appreciation for your trust in our services and ensuring you receive the best value for your investment.
Whether you're planning multiple events or have several projects in mind, we're here to make the process advantageous for you.
► Do you offer a “rush fee”?
Currently, Wanderlust Videos does not implement a specific rush fee. However, if you're faced with an urgent project, we encourage you to directly contact your project manager. They can provide insight into our current availability and discuss the possibility of accommodating your project with a swifter turnaround. We always strive to meet the unique needs of our clients and will do our best to assist with time-sensitive requests.
► Can I send over all of my backlog to you?
Certainly! We're equipped to handle all of your projects, including any backlog you might have. Once we receive the projects, we can collaboratively set priorities and begin the work. However, please be aware that depending on the volume and specifics of each project, turnaround times may vary. Rest assured, our team is committed to delivering quality work for each and every project you entrust to us.
PRICING AND PACKAGES
► Is it free to create an account on Wanderlust's digital platform?
Yes! It's absolutely free.
► Can you provide information on your pricing and packages?
Sure! For detailed information on our pricing and the variety of video packages we offer, please visit our pricing page. There, you'll find comprehensive descriptions of each type of video service we provide, accompanied by sample videos to give you a clear idea of our work.
We're confident you'll find a package that aligns with your vision and budget. If you have any further questions or need clarification, don't hesitate to reach out to us.
► Do you offer any type of discount?
Yes, we're dedicated to ensuring our clients receive not only top-quality service but also the best pricing options available.
We offer a variety of discounts including:
Bulk Purchases Discount: For clients who book multiple projects with us, we offer special pricing to provide added value.
Seasonal Offers: Throughout the year, we run special promotions which can provide you with additional savings.
Package Discount: by requesting more than one video per project our “package discount” applies.
Loyalty Club Discount: As a token of appreciation for our returning clients, we offer an exclusive 10% discount through our loyalty club.
If you have any questions about our discounts or any ongoing promotions, please reach out to us for more details.
► How do payments work?
We offer a variety of convenient payment methods to make your experience with Wanderlust Videos as seamless as possible. You can choose to make payments through wire transfers or ACH transfers for a hassle-free transaction. Additionally, we accept payments via PayPal, including credit and debit cards, with a 3% surcharge. Venmo is also an option, with the same 3% surcharge applied. For international clients, we accept payments through Wise, ensuring a secure and efficient process.
Please feel free to select the method that best suits your needs, and don't hesitate to reach out if you have any questions or require further assistance.
► Do you edit non-weddings projects?
At Wanderlust Videos, our expertise and focus are dedicated exclusively to wedding projects, allowing us to specialize and excel in capturing and enhancing these special moments. However, we understand that our clients might have diverse editing needs. For non-wedding projects, we recommend our sister company, AfterWrap Studios. They specialize in commercial editing and are equipped to handle a variety of different project types. Our commitment across both companies is to provide exceptional quality and service, tailored to the unique needs of each project.
► Do you have a referral Program?
Yes, we do! At Wanderlust Videos, we truly value word-of-mouth recommendations from our satisfied clients. With our referral program, when you refer a friend or acquaintance and they successfully purchase a project with us, you'll receive a $50 discount on your next service. Additionally, as a token of appreciation for their trust in us through your recommendation, the referred client will also enjoy a $50 discount on their project. It's our way of saying thank you for helping us grow our community and sharing the Wanderlust experience with others. If you have any questions or need more details about the referral program, please feel free to reach out.